Privacy Policy

Uptown Theater ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, purchase tickets, attend events, or interact with our services.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide

• Name
• Email address
• Phone number
• Billing and mailing address
• Payment information (processed by third-party providers)
• Accessibility requests or accommodation inquiries
• Communications sent to us via forms, email, or customer support

b. Ticketing & Event Information

• Event attendance history
• Ticket purchase details
• Seating or order information
• Check-in or entry data

c. Automatically Collected Information

• IP address
• Browser type and device information
• Pages visited and actions taken on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process ticket purchases and event entry
• Communicate event details, updates, and changes
• Respond to inquiries and provide customer support
• Send marketing or promotional communications (where permitted)
• Improve our website, services, and event offerings
• Comply with legal and regulatory obligations
• Protect the safety, security, and integrity of our guests and operations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality
• Analyze site traffic and usage
• Improve user experience
• Support marketing and advertising efforts

You may adjust cookie settings through your browser, though some site features may not function properly as a result.

4. Marketing Communications

• You may receive marketing emails or messages if you opt in through our website, ticketing platform, or other approved channels.
• You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.
• Transactional communications related to ticket purchases or event updates are not considered marketing and cannot be opted out of.

5. Information Sharing & Third Parties

We may share your information with trusted third parties, including:

• Ticketing and payment processors
• Email and messaging service providers
• Analytics and marketing platforms
• Security and operational partners
• Legal or regulatory authorities when required

We do not sell your personal information.

6. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links & Services

Our website and communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

8. Children's Privacy

Uptown Theater does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access or request a copy of your data
• Request corrections to inaccurate information
• Request deletion of personal information, subject to legal obligations
• Opt out of certain marketing communications

To exercise these rights, please contact us through our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact Uptown Theater through the official website.